Providing a valid proof of purchase is a crucial part of any warranty claim. It is a valuable document that protects both the buyer and the seller by providing evidence of a transaction. Failure to present this in the event of any warranty claim risks rejection.
Proof of purchase documents can be supplied in different forms depending on the type of transaction and the individual seller's policies.
Receipts
A receipt from the RØDE authorised reseller is perhaps the most common and widely accepted form of proof of purchase. It is a document provided by the seller that confirms the details of the transaction, including:
- Date
- Name of Reseller (Sold by)
- Time
- Items purchased
- Prices
- Any applicable taxes or discounts
Receipts can be in paper or digital format, such as email confirmations or electronic receipts.
Invoice
An invoice is similar to a receipt, but is usually issued by the RØDE authorised reseller to the buyer before the payment is made. It includes the same details as a receipt, but it serves as a formal request for payment.
An invoice document provided by the RØDE authorised reseller that confirms the details of the transaction, including:
- Date
- Name of Reseller (Sold by)
- Items Purchased
- Prices Paid
If you don't have a receipt or invoice for the purchase of your RØDE product(s), a bank or credit card statement, and circumstantial evidence may be considered in some scenarios.
Items purchased on second-hand marketplaces are not considered authorised resellers of RØDE Products. If the seller has the original proof of purchase from an authorised dealer and it is still valid, however, RØDE Support will be happy to transfer the remainder of the warranty period to you.
How to transfer the RØDE Product warranty to a new owner
While RØDE products purchased from unauthorised resellers are also not typically considered a valid proof of purchase, we understand that discretion can be used under certain circumstances within the reasonable bounds of fairness and integrity. Please contact our support team to review your case.
Related articles:
How to tell my product is a genuine RØDE Product?
How to Ensure You Buy Genuine RØDE Products on Amazon
How to Register your RØDE Product for Warranty
RØDE Product Terms and Warranty Duration
For more information or questions about our RØDE products, please contact us here.