The message "Please connect a RØDE device to get started" indicates that the RØDE Central software is unable to detect a RØDE product connected to the computer via USB. Several factors could contribute to this issue, and the following steps may help resolve it:
Ensure that your RØDE product is compatible with RØDE Central.
- Please Note: Some products with USB connections, such as the NT-USB, Wireless GO, and RØDECaster Pro, are not compatible with the RØDE Central software.
- Connect the RØDE product directly to your computer. USB hubs might interfere with the communication between the hardware and software. If possible, try the RØDE Product with a different computer to see if the issue persists.
- Use a different USB cable to connect the RØDE product to the computer. Sometimes, cables can be damaged or not completely connected to the USB port, leading to detection issues.
If you're still having issue with the product, please reach out to our Service Team contact page for further assistance.