When conducting a diagnostic test or performing a factory reset on certain products, you may encounter the following pop-up message:
What does it mean?
This message is expected and has been intentionally designed.
When you see this message, gently unplug the end of the USB cable that is currently connected to your RØDE device for a short moment. After you have disconnected the cable, you should notice that the prompt shown below will appear on your screen.
- This step verifies with the software which device will undergo testing or resetting.
Next, carefully reattach the end of the USB cable to your RØDE device. Once the device is reconnected, you should follow the on-screen instructions or prompts that appear. These prompts will guide you through the remaining steps of the process.
If you're still having issues with the product, please reach out to our Service Team via the contact page for further assistance.