The message "Connect your device with a cable" indicates that the RØDE Central software is unable to detect a RØDE product connected to the computer via USB. Several factors could contribute to this issue, and the following steps may help resolve it.
Please Note: Some RØDE products with USB connections, such as the NT-USB, Wireless GO, RØDECaster Pro, RØDECaster Pro II, RØDECaster Duo, RØDECaster Video, and Streamer X, are not compatible with the RØDE Central software.
- Connect the RØDE product directly to your computer.
- USB hubs might interfere with the communication between the hardware and software.
- If you can, test the RØDE product on another computer to check if the problem continues.
- Use a different USB cable to connect the RØDE product to the computer. Sometimes, cables can be damaged or not completely connected to the USB port, leading to detection issues.
If you're still having issue with the product, please reach out to our Service Team contact page for further assistance.