RØDE Central: "There was an error mounting Mass storage"

When encountering an error message during the initiation of RØDE Central following the connection of the Wireless Transmitter (TX) to your computer, specifically the message stating: "There was an error mounting mass storage." We recommend considering the following points to potentially resolve this:

Before proceeding, ensure that you have installed the most up-to-date version of RØDE Central on your computer. 

1. Connect the Wireless TX unit directly to your computer, bypassing any USB hubs which could impede the establishment of a seamless communication link between the computer and the Wireless TX
2. Close any other app or software that's running in the background, reopen the RØDE Central app, and retest. Third-party software can interfere, so it's essential to rule this out
3. For users operating Windows 10/11 computers, try opening the RØDE Central application with administrative privileges by selecting the "Run as Administrator" option. Additionally, experiment with initiating the Windows computer in Safe Mode
4. Test the connectivity of the Wireless TX with RØDE Central on a different computer entirely for comparison

Windows: Manual Mounting

If you are using a Windows system, and the removable disks are not mounting correctly, you may need to manually mount them.

1. Connect only one transmitter directly to your Windows computer using a USB cable.
2. Wait several minutes after connecting the transmitter.
3. Open File Explorer and select "This PC."
4. Check whether a new removable drive appears.
5. If no drive appears, open Disk Management by right-clicking the Start button and selecting "Disk Management."
6. Look for a removable disk that may not have been assigned a drive letter.
7. If you find the transmitter listed there, right-click the partition and assign it a drive letter if Windows allows the option.
8. Once assigned, return to File Explorer and check whether the recordings are accessible.

MacOS-specific troubleshooting

We commonly see cases where certain MacOS configurations prevent the Wireless Pro transmitters from mounting automatically, often due to other software installed on the computer.
 
Open the Disk Utility app, check if there are any unmounted drives when connecting your transmitters, and manually mount them. Does this allow you to access any of your internal recordings?
 

We have also seen issues caused by previous versions of MacOS, and therefore recommend that you run any pending Apple updates to the latest full release, where possible.

In order to achieve full functionality, RØDE Apps require access to your files. If you don't see the RØDE Apps in the window below, please press the '+' icon to add them to the list.
 
System Setting > Privacy & Security > Full Disk Access > Allow RØDE Apps

System Setting > Privacy & Security > Files and Folders > Allow RØDE Apps
 

If you're still having issues with the product, please reach out to our Service Team via the contact page for further assistance.