When encountering an error message during the initiation of RØDE Central following the connection of the Wireless Transmitter (TX) to your computer, specifically the message stating, "There was an error mounting mass storage." Please consider the following points to potentially resolve the error:
- Firstly, ensure that you are utilizing the most up-to-date version of RØDE Central on your computer. The latest firmware can be downloaded here.
- Try to connect the Wireless TX unit directly to your computer, bypassing any USB hubs, which could impede the establishment of a seamless communication link between the computer and the Wireless TX.
- A potential issue could be other open software active on the computer. Close down any other app or software that's running in the background and reopen the RØDE Central app and retest.
- For users operating Windows 10/11 computers, try opening the RØDE Central application with administrative privileges by selecting the "Run as Administrator" option. Additionally, experiment with initiating the Windows computer in Safe Mode.
- Test the connectivity of the Wireless TX with RØDE Central on an different computer to determine if the issue persists.
If you're still having issue with the product, please reach out to our Service Team contact page for further assistance.