When capturing video and audio from an external source like a gaming console, it's essential to use the HDMI cable provided with the console to connect it to Streamer X's HDMI IN.
Additionally, ensure that the other HDMI cable connected to the HDMI Thru port is of the same high quality, at least HDMI 2.0, to guarantee a 4K video output to gaming monitor or TV.
If you're still having issue with the product, please reach out to our Service Team contact page for further assistance.