If you're having issues with the RØDE Streamer X on M series Macs, and it's not being recognised, try these troubleshooting steps to resolve the problem:
- Power cycle the Streamer X: disconnect the USB and any external power sources, then turn off the device completely
- Restart your Mac to refresh the system, then connect the Streamer X directly to the Mac using the supplied superspeed USB-C cable
- Launch the RØDECaster application to verify whether the Streamer X is recognised.
If the StreamerX is not showing in MacOS Audio Preferences, run a Mac system report (with the StreamerX connected). Apple Guide here. Send this as a ZIP file to RØDE Support for review.
If you're still having issues with the product, please reach out to our Service Team via the contact page for further assistance.