If you’ve received the “No Source Detected” message when connecting a video source to your Streamer X’s HDMI IN port, try the following:
- Check you’re using the included USB-C cable (or another SuperSpeed USB-C to C cable) to connect Streamer X’s USB 1 port to your computer
- Be sure your video source device is connected to the HDMI IN port, not the HDMI THRU port – we recommend using an HDMI cable that supports HDMI 2.0 Make sure all cables are securely connected to both your computer and the Streamer X
- Be sure your video source device is outputting to HDMI (in some cameras, for instance, you can choose to output to USB instead of HDMI)
- Be sure your video source device is outputting a supported video format
If you're still having issue with the product, please reach out to our Service Team contact page for further assistance.