If you have purchased or updated a CallMe subscription in your RØDE account but it is not appearing on your RØDECaster device, the licence may need to be refreshed on the device.
Make sure your RØDECaster device is connected to the internet before continuing.
Refresh the CallMe Licence
You can refresh the licence by restarting your RØDECaster device, or by checking for the licence manually:
- Select your CallMe channel on the RØDECaster device.
- Open CallMe Configuration.
- Select Upgrade.
- Select Check for Licence.
The RØDECaster device will check your RØDE account and apply your current CallMe subscription.
Restart the RØDECaster Device
If the licence still does not appear, turn the RØDECaster device off and then turn it back on.
Once the device has restarted and reconnected to the internet, check the CallMe licence again.
Test Using a Mobile Hotspot
If the licence is still not detected, connect the RØDECaster device to a mobile hotspot and check for the licence again.
This can help confirm whether the network connection is preventing the RØDECaster device from communicating with the CallMe licence service.
Please note: Make sure the CallMe subscription has been purchased for the correct RØDECaster device. Check the serial number of the unit against the device associated with the subscription in your RØDE account.