Repeated software crashes can be frustrating, but they also help identify the root cause of the issue. When a crash occurs, we recommend submitting a detailed crash report to the RØDE Service Team for review.
Crash reports are a key diagnostic tool and allow the Service Team to investigate the issue and provide accurate troubleshooting guidance.
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Contact the RØDE Service Team
- Submit your report using the RØDE contact form here .
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Describe what led to the crash
- Clearly outline the sequence of actions taken before the crash occurred.
- Include any background applications that were running.
- Note any error messages or warnings that appeared.
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Provide software version details
- Specify the exact version of the affected RØDE software.
- If applicable, include any related computer or companion software versions.
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Include system information
- Provide details about your operating system and hardware specifications.
- If needed, refer to this guide: How to access your PC or Mac system information .
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Attach supporting evidence
- Attach screenshots of any error messages shown after the crash.
- If possible, include the exact error text in the body of your message.
Example macOS crash report
Once your crash report has been submitted, the RØDE Service Team will review the information and provide further troubleshooting steps. In some cases, reports may also be shared with our software development team to help improve future versions of RØDE software.