For the fastest resolution, it is advisable to reach out directly to the courier service that is fulfilling your delivery. They are often able to provide the most up-to-date information regarding your shipment and may be able to expedite the process on your behalf.
If you prefer, we can also initiate an investigation with our fulfilment centre to determine the cause of the delay and provide you with further updates.
Please keep in mind that during peak periods, such as holidays or promotional events, there may be additional delays within the delivery network due to increased volume. We appreciate your patience and understanding during these times, and we are committed to assisting you in resolving any issues as quickly as possible.
If you have any questions or issues involving your order, please reach out to our service team via the contact page for further assistance.