If you need to file a claim for an item that was damaged during transit, it is important to provide clear photographic evidence.
Please take a photo that clearly shows the damage to the unit or its packaging, and ensure that the photo also includes the box in which the item arrived. This will help us assess the situation more accurately and process your claim efficiently.
Please note: any damage sustained during transit must be reported to us within the same week that you receive your order.
Immediate reporting to the service team allows us to address your claim in a timely manner and work towards a satisfactory resolution.
If you have any questions or issues involving your order, please reach out to our service team via the contact page for further assistance.