If you have placed an order and it has remained in transit without any updates or movement for a period of seven business days, you may request that we initiate an investigation into its status.
Once we receive your request, we will begin the investigation of the whereabouts of your shipment.
The investigation process may differ depending on the specific circumstances of each case, but we are committed to ensuring that it will not exceed five business days.
Should the investigation conclude that your order is indeed lost, we will take responsibility by offering you either a full refund or a replacement item, according to your preference.
If you have any questions or issues involving your order, please reach out to our service team via the contact page for further assistance.