If you encounter the error message "Connection Failed" while attempting to connect to a call using the RØDECaster Pro II or RØDECaster Duo CallMe feature, there are several steps you can take to troubleshoot the problem effectively.
- Firstly, ensure that the CallMe code provided to you from the host is accurate. Double-check the code and re-enter it into the device to eliminate any potential input errors that could be causing the connection failure.
- Another possibility is that the host of the call may have denied your connection request. This can happen for various reasons, such as the host not recognising the incoming call or having specific settings that restrict access to certain participants.
- It is possible that the call may have timed out if the host did not accept the connection in a timely manner.
- Lastly, check for any server timeout issues or problems with your internet connection. It is essential to confirm that the network is properly connected to the RØDECaster Pro II or RØDECaster Duo, as a weak or unstable connection can lead to difficulties in establishing a successful call.
If you're still having issues with the product, please reach out to our Service Team via the contact page for further assistance.