If you see a "Connection Failed" error when using the CallMe feature on the RØDECaster Pro II or RØDECaster Duo, follow the steps below to troubleshoot the issue.
Troubleshooting Steps
Check the CallMe code
- Ensure the code provided by the host is entered correctly
- Re-enter the code to rule out any input errors
Confirm host approval
- The host may have declined or not recognised your connection request
- Ask the host to confirm they are accepting incoming connections
Check for timeout
- If the host does not accept the request in time, the connection may expire
- Try reconnecting using a new code if required
Verify network connection
- Ensure your device is connected to a stable internet connection
- Restart your router if needed
- Avoid unstable Wi-Fi connections where possible
Important:
- A weak or unstable internet connection is one of the most common causes of CallMe connection failures.
- For best results, use a reliable wired (Ethernet) connection where possible.
If you're still having issues with the product, please reach out to our Service Team via the contact page for further assistance.