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What to Do If Your Wireless Receiver Isn't Recognized on Your Mobile Device

  • Updated

If your Wireless Series IV RX isn't recognized on your mobile device, don't worry. Here are some steps to help you fix the issue and ensure your device works properly.

What Are Wireless Series IV products? These are the latest versions of products in our Wireless Series range such as the Wireless GO II, Wireless GO (3rd Gen), Wireless ME, Wireless PRO and Interview PRO

Update Firmware

First, make sure your Wireless RX has the latest firmware. Firmware updates can improve functionality and compatibility. Use the RØDE Central desktop app on your computer to update the firmware.

Connect your Wireless RX to your computer and follow the app's instructions. Keeping your firmware updated can solve many recognition issues.

RØDE Central: You can download the latest RØDE Central desktop app from here.
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Using the Correct Cable

If you're using an Apple device using a lightning connector, ensure you're using an MFI (Made for iPhone) certified cable. MFI cables meet Apple's performance standards.

MFI Cables These cables are MFI-Certified SC15, SC19 and SC21

For Android and iPhone 15/16 users, try a different USB-C cable if your Wireless RX isn't recognized. Not all USB-C cables support data transfer or may have compatibility issues. Testing different USB-C cables can often fix connectivity problems.

 

Trying Different Apps

Check if the Wireless RX is recognized by the free RØDE Central mobile app. Open the app on your mobile device and see if the Wireless RX appears in the list of detected devices. This helps determine if the issue is hardware or software related.

  •  If the app detects the Wireless RX , it means the hardware is working correctly. The problem might be with a specific video or audio app you're using. 

SC7 Cable (TRRS to TRS)

You can use this 3.5mm TRRS cable to connect your Wireless RX to your mobile device, though keep in mind that it is not compatible with the RØDE mobile apps as the cable is an analogue connection. If you're mobile device doesn't have a native 3.5mm connection, we recommend using an official adapter to connect your Wireless RX to your mobile device. 

  • For Apple iPhone devices, utilize a Apple Lightning to 3.5mm adapter for easy compatibility. You can find a link to the Apple adapter here.
  • Android device owners can make use of a USB-C to 3.5mm adapter. An example adapter can be found here.

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If you're still having issues with the product, please reach out to our Service Team via the contact page for further assistance. 

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