If your Wireless GO II is not powering on or is not operating as expected, complete the steps below to update the firmware, check the charging connection and run a diagnostic test in RØDE Central.
Update the Firmware
- Connect the Wireless GO II unit to your computer.
- Open RØDE Central.
- Install any available firmware update.
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Check the Charging Connection
- Connect the Wireless GO II to a different USB power source or outlet.
- Use a reliable alternative USB cable.
- Allow the unit to charge for at least two hours.
Tip: Testing another cable and power source helps determine whether the charging accessory or outlet is causing the issue.
Power On the Wireless GO II
- Firmly press and hold the Ø button.
- Wait between three and five seconds for the unit to power on.
Please note: If the unit entered bootloader mode during a firmware update, press and hold the Ø button for between fifteen and twenty seconds.
Run a Diagnostic Test
- Connect the Wireless GO II unit to your computer.
- Open RØDE Central.
- Run the diagnostic tool and follow the instructions shown in the application.
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Please note: During the diagnostic test, you'll be prompted to disconnect RØDE Device, This is to ensure the correct RØDE device is being diagnosed. You'll then be instructed to reconnect the device.
If you're still having issues with the product, please reach out to our Service Team via the contact page for further assistance.