We have received reports indicating that some customers may experience difficulties when using their SanDisk External Drives. In certain cases, these drives require firmware updates to ensure compatibility with various devices, including our own. Therefore, we'd recommend to contact SanDisk to determine whether your specific external drive is affected and requires an update.
It's important to contact SanDisk to see if your specific External Drive needs an update so that it may work more effectively with our products. However, if you find that this doesn't work, you may be entitled to a Warranty Claim.
If your SanDisk product does not have a serial number, click the provided link below for further instructions.
https://support-en.sandisk.com/app/warrantystatusweb
If you're still having issues with the product, please reach out to our Service Team via the contact page for further assistance.