If you encounter an error message indicating that the installation has failed and it advises contacting the software developer, you may want to consider temporarily disabling System Integrity Protection (SIP) on your Mac.
This can often resolve installation issues. Prior to disabling SIP, it's advisable to disable any third-party antivirus software, as it can sometimes interfere with installations.
Below are some linked Apple articles that describe how to run Terminal, and how to run be able to disable System Integrity Protection, so that you can run the installer, and then re-enable System Integrity Protection after running the installer.
Before proceeding, disable any third-party antivirus software you may have installed, as it can cause conflicts during installation.
How to Disable/Enable System Integrity Protection
It's crucial to be cautious when disabling SIP, as it plays a vital role in safeguarding your system's integrity. Ensure that you re-enable it after the installation is complete to maintain your Mac's security. For detailed guidance on disabling and re-enabling SIP.
If you're still having issue with the product, please reach out to our Service Team contact page for further assistance.