The following is the Shipping policy for the RØDE Brand Store only - brandstore.rode.com
Shipment Processing Time
All orders are processed within 2 business days (excluding weekends and holidays) after receiving your order confirmation. Your satisfaction is our priority, however during high order volumes, expect possible delays in processing and shipping.
Shipping Rates and Delivery Estimates
We ship from the following countries.
Australia
In business days:
|
Shipment Method |
Estimated Delivery Time |
Shipment Cost |
|
Standard |
3-7 days |
FREE |
|
Priority |
2-5 days |
US$9.95 |
|
Expedited |
1-2 days |
US$15.95 |
The Netherlands
In business days:
|
Location |
Estimated Delivery Time |
Shipment Cost |
|
The Netherlands and nearby countries |
2-3 days |
FREE |
|
Greater European region |
2-5 days |
FREE |
United Kingdom
In business days:
|
Shipment Method |
Estimated Delivery Time |
Shipment Cost |
|
Standard |
2-5 days |
FREE |
|
Expedited |
1-2 days |
US$9.95 |
United States
In business days:
|
Shipment Method |
Estimated Delivery time |
Shipment Cost |
|
Standard |
3-7 days |
FREE |
|
Priority |
2-5 days |
US$9.95 |
|
Expedited |
1-2 days |
US$15.95 |
Lost Shipments
RØDE is not liable for shipments lost in transit.
If your order status is 'Delivered', please check the vicinity of your home to ensure it was not dropped at a side door, lobby, or mail room, and ask your neighbours if they may have received it for you. Carriers also occasionally mark packages as 'Delivered' before they’re dropped off.
If you believe your shipment has been lost, please contact our Customer Service team and we will attempt to locate your package.
Shipment to P.O. boxes or APO/FPO addresses
RØDE does not ship to PO Boxes. Please provide a physical street address for delivery.
Shipment Confirmation and Order Tracking
Once your order ships you will be notified by email with the tracking details. Please allow up to 48 hours for the tracking information to become available. If after this time you have not received your shipping confirmation e-mail, please contact us at info@rode.com with your name and order number and we will look into it for you.
Customs, Duties, and Taxes
Please be aware that RØDE does not take responsibility for any taxes and duties that may apply to international orders. As outlined in our terms & conditions, it is essential to note that certain regions may impose what could be perceived as excessive duty charges. We highly recommend conducting research on the nature of duties and taxes in your specific region before making a purchase from our store.
If you have any questions, concerns, or require assistance with your order or shipping, please don't hesitate to contact our customer support team. You can reach us via email at info@rode.com