The following is the return policy for the RØDE Brand Store only - brandstore.rode.com
Change of Mind Returns
We guarantee your complete satisfaction for 15 days after your order is delivered. We will allow you to return almost any product for any reason when purchased from brandstore.rode.com
To initiate a return, request a Return Authorisation via our contact form.
When returning a product, you can exchange the product for another product or request a refund. Simply contact our team and we will guide you through the process and provide a pre-paid return label.
All returns are subject to a $12 AUD restocking fee, deducted from your refund.
Faulty and/or Damaged Goods
Please note that RØDE is not responsible for any products that may be damaged or lost during shipping. If you receive your order in a damaged condition, we kindly request that you contact the shipment carrier or reach out to our support team directly to initiate a claim. For a successful claim, it's important to keep all packaging materials and the damaged goods intact. Your cooperation in this matter will help us resolve the issue promptly. We value your satisfaction and will do our best to assist you through the claims process.
To return an item which is faulty, damaged or not as ordered, the customer must submit a contact form, email or call RØDE to request a Return Authorization (“RA”). Upon review, RØDE will respond to the request via email with an RA number or with an explanation for the refusal of an RA number. No return will be accepted without an RA number. Returns for goods that were not as described must be returned in unused and original condition. Returns will not be accepted for items that were not as ordered more than thirty (30) days from the date of original shipment. RØDE will determine the destination for any return. All returns, where the item is deemed faulty or incorrectly fulfilled, will be shipped at the expense of RØDE.
Where products have been returned to RØDE in accordance with any Return Authorisation, then RØDE shall in its sole discretion provide the customer with a replacement of the item at issue, a repair of the item at issue, a credit against future orders made by the customer, or a refund of the full purchase price of the item at issue.
Shipping is complimentary on any replacement item, but the customer shall be responsible for any duty and tax payable on shipping the replacement item to any destination outside of Australia.
RØDE reserves the right to update or modify this Policy at any time without prior notice. Please review this policy periodically to stay informed of any changes.
If you have any questions, concerns, or require assistance with your order or shipping, please don't hesitate to contact our customer support team. You can reach us via email at onlinesales@rode.com.