The following is the return policy for the RØDE Store only - RØDE.com for the EU, UK and Australia.
Returns
We guarantee your complete satisfaction for 15 days after your order is delivered. We will allow you to return almost any product for any reason when purchased from RØDE.com.
To initiate a return, request a Return Authorisation via our contact form.
When returning a product, you can exchange the product for another product or request a refund. Simply contact our team and we will guide you through the process and provide a pre-paid return label.
Please note that pre-paid return labels are not available for EU orders, and you will need to cover the return shipping cost
All returns are subject to a $12 USD restocking fee, deducted from your refund.
How do I return a product?
A return authorization number is required to return a product. Our Customer Service team will assist in providing a return authorisation number, instructions for sending your product back, and an address for the return.
We understand that having a reliable return policy is integral to a good purchasing experience. However, we reserve the right to limit return privileges to those who take advantage of our policy with excessive or dubious returns. These decisions are at the sole discretion of our returns department.
Who pays for shipping?
If your item is damaged or defective product, or was shipped in error, we will pay the shipping charges – both to have your item sent back to us, and to send you a replacement item.
If you are swapping a product for another different product, we pay the shipping charges on the product we ship to you in exchange for the product you return. The product you send back is subject to our standard restocking fee, and we do not credit any original shipping charges toward the exchange.
In the case of an outright return for refund, we will refund the full purchase price, less a $12 USD restocking fee.
Damaged Items
We can only accept items that are returned without signs of wear-and-tear, and with all the original contents and packaging. “Wear-and-tear" refers to any damage that was not present when you received your merchandise -- scratches, dents, etc. “Contents” consist of any included parts and accessories, as well as the warranty card and manual without user's notes or markings. “Packaging” includes all inner and outer packaging, complete with the original barcode affixed.
Items not returned in the condition described here may be subject to refusal of the return. Restocking fees also apply if you refuse delivery or your item is undeliverable.
How long does it take to receive a refund?
Once the warehouse receives the returned merchandise, a refund is typically processed within 2-4 business days (Monday through Friday). Processing time may vary depending on daily return volume. When your return has been processed, we will send a confirmation to the email address on file with your original order.