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No audio from the VideoMicro II

  • Updated

The VideoMicro II requires plug in power from the connected device to operate. If you are not receiving audio, check that your camera, recorder or mobile device is supplying the required power and that the correct cable or adaptor is being used.

Check Plug In Power

The VideoMicro II requires between 1.5 V and 5 V of plug in power from the connected device.

  1. Open the audio settings on your camera or recorder.
  2. Confirm that plug in power is enabled for the microphone input.
  3. Reconnect the VideoMicro II and test the audio again.
Please note: The name and location of this setting will vary between devices. Refer to your camera or recorder manual for instructions on enabling plug in power.

Connecting to a Mobile Device

The VideoMicro II uses a TRS connection and is designed primarily for cameras and audio recorders. To connect it to a mobile device with a 3.5 mm TRRS input, use a compatible adaptor such as the SC4 or SC7.

Tip: The SC4 converts a 3.5 mm TRS microphone connection to TRRS, while the SC7 provides a TRS to TRRS connection cable for compatible mobile devices.

Using a USB C or Lightning Device

For mobile devices without a 3.5 mm input, use the official USB C or Lightning to 3.5 mm adaptor supplied or recommended by the device manufacturer.

Generic third party adaptors may support headphones only and may not provide the microphone input or plug in power required by the VideoMicro II.

Please note: TRS to TRRS adaptors are compatible with most mobile devices, but they may not work with every computer or laptop audio input.

If you're still having issues with the product, please reach out to our Service Team via the contact page for further assistance. 

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