If you are not receiving audio from your VideoMic, first check that the microphone is powered on and that the correct cable or adaptor is being used for your device.
Check the Microphone Power
The VideoMic is battery powered and must be switched on before it can send audio to a camera or audio recorder.
- Switch the VideoMic on.
- Confirm that the power LED is illuminated.
- If the LED does not turn on, replace the battery with a new alkaline battery.
- Reconnect the microphone and test the audio again.
Please note: If the power LED is not illuminated, the VideoMic will not send audio to the connected device.
Connecting to a Mobile Device
The VideoMic uses a TRS connection and is designed primarily for cameras and audio recorders. To connect it to a mobile device with a 3.5 mm TRRS input, use a compatible adaptor such as the SC4 or SC7.
Tip: The SC4 converts a 3.5 mm TRS microphone connection to TRRS, while the SC7 provides a TRS to TRRS cable connection for compatible mobile devices.
These adaptors work with most mobile devices, but compatibility may vary with computer and laptop audio inputs.
If you're still having issues with the product, please reach out to our Service Team via the contact page for further assistance.