If your VideoMic NTG isn't responding correctly or you're unable to update its firmware normally, you can place the microphone into Bootloader Mode and perform a force firmware update using RØDE Central or RØDE Connect.
Enter Bootloader Mode
- Disconnect all analogue and USB cables from the VideoMic NTG.
- Ensure the microphone is powered off.
- Rotate the gain dial to the maximum setting (15).
- Press and hold both buttons for approximately 7 seconds until the Status LED turns purple. This indicates the microphone has entered Bootloader Mode.
Important: Connect the VideoMic NTG to your computer while the purple LED is still illuminated. If the light turns off before connecting the USB cable, the microphone will exit Bootloader Mode and you'll need to repeat the process.
Update the Firmware
- Connect the VideoMic NTG to your computer via USB.
- Open the latest version of RØDE Central.
- The microphone will initially be detected in Bootloader Mode (it may display firmware version v1.0.3).
- Follow the prompts to install the latest firmware.
RØDE Central: You can download the latest RØDE Central desktop app from here.
Update Using RØDE Connect
If you don't have RØDE Central available, you can also update the VideoMic NTG using RØDE Connect.
- Open the latest version of RØDE Connect.
- The microphone will be detected in Bootloader Mode (it may display firmware version v1.0.0).
- Follow the prompts to install the latest firmware.
Tip: Once the update has completed successfully, disconnect and reconnect the VideoMic NTG. The microphone will restart using the newly installed firmware.
RØDE Connect: You can download the latest RØDE Connect App from here.
If you're still having issues with the product, please reach out to our Service Team via the contact page for further assistance.