To troubleshoot any issues you may encounter with your VideoMic NTG , you can perform a force reset using the following instructions:
- Disconnect any analogue or USB cables connected to the VideoMic NTG, and make sure the VideoMic NTG is turned off.
- Adjust the gain dial to the maximum, which is 15. Then hold down the two buttons for about 7 seconds, until a purple light appears, indicating ‘Bootloader’ Mode.
- While the purple light is on, connect the mic to the computer via USB. (This must be done while the purple light is on, otherwise, it will no longer be in ‘Bootloader’ mode).
- Open the latest RØDE Central app on a computer, and follow the prompt to update the VideoMic NTG (in Bootloader Mode, the firmware will be recognized as v1.0.3 at first).
RØDE Central: You can download the latest RØDE Central desktop app from here.
- Alternatively, you can use RØDE Connect, it will recognize the VideoMic NTG as v1.0.0 and prompt to update the firmware of the VideoMic NTG
- Apply the firmware update, which will install firmware v2.1.3.
RØDE Connect: You can download the latest RØDE Connect App from here.
If you're still having issues with the product, please reach out to our Service Team via the contact page for further assistance.