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Why Don't I Have Any Audio from the VideoMicro?

  • Updated

If you are not receiving audio from your VideoMicro, first check that your camera or audio recorder is supplying plug in power and that you are using the correct cable or adaptor for your device.

Check Plug In Power

The VideoMicro requires between 1.5 V and 5 V of plug in power from the connected device to operate.

  1. Open the audio settings on your camera or audio recorder.
  2. Confirm that plug in power is enabled for the microphone input.
  3. Reconnect the VideoMicro and test the audio again.
Please note: The name and location of the plug in power setting will vary between devices. Refer to your camera or audio recorder's user manual for instructions on enabling this setting.

Connecting to a Mobile Device

The VideoMicro uses a TRS connection and is designed primarily for cameras and audio recorders. To connect it to a mobile device with a 3.5 mm TRRS input, use a compatible adaptor such as the SC4 or SC7.

Tip: The SC4 converts a 3.5 mm TRS microphone connection to TRRS, while the SC7 provides a TRS to TRRS cable connection for compatible mobile devices.

These adaptors work with most mobile devices, but compatibility may vary with computer and laptop audio inputs.

Using USB C or Lightning Devices

If your mobile device does not have a 3.5 mm headphone jack, we recommend using the official USB C or Lightning to 3.5 mm adaptor supplied or recommended by the device manufacturer.

Please note: Generic third party USB C or Lightning to 3.5 mm adaptors may not support microphone input or provide plug in power and may not work correctly with the VideoMicro.

If you're still having issues with the product, please reach out to our Service Team via the contact page for further assistance. 

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