The SmartLav+ is designed to work with TRRS inputs commonly found in smartphones and tablets. On the other hand, the Wireless microphone systems, such as the Wireless GO II, Wireless GO Gen 3, Wireless ME and Wireless Pro need a TRS input when using a Lavalier microphone.
To use the SmartLav+ with cameras and other audio devices like the Wireless GO, Wireless ME, Wireless GO II, Wireless GO Gen 3 and Wireless PRO, you will require the SC3 adapter (TRRS to TRS).
If you're still having issues with the product, please reach out to our Service Team via the contact page for further assistance.