If you're encountering an issue where your Wireless GO II unit fails to reach a full 100% charge even after a couple of hours of charging, you'll need to perform a couple of troubleshooting steps.
Follow the steps below to troubleshoot and potentially resolve this problem:
- First and foremost, it's essential to ensure that your Wireless GO II units are operating on the most up-to-date firmware. Keeping your units updated with the latest firmware version is essential for optimal performance and can potentially address any charging-related issues. To update your firmware, please see our article How to perform a Firmware Update with the Wireless GO II for more information.
- You can try using a third-party USB-C cable to charge your Wireless GO II units. Sometimes, the cable you are currently using might be faulty or not providing sufficient power delivery, leading to incomplete charging. By switching to a different USB-C cable from a reputable brand, you can eliminate the possibility of cable-related charging problems.
- Furthermore, attempting to charge your Wireless GO II units using a Mobile device wall charger, can be a viable solution. Mobile device chargers are specifically designed to provide optimal power output for charging various electronic devices. Connecting your Wireless GO II units to a reliable wall charger can potentially enhance the charging process and ensure a successful full charge.
If you're still having issue with the product, please reach out to our Service Team contact page for further assistance.